Frequently Asked Questions (FAQ)

Below you’ll find answers to the questions we get asked the most about our website and products.

Delivery, Returns and Replacements

Delivery?
Returns & Replacements?

We want you to be completely happy with your order.

If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Please allow 10 to 14 days for the processing of your return.

Can I change my order?

Of course! You will need to contact us as soon as possible so we can help you. But remember, if your change affects the cost of the service you will need to pay the difference.

It’s best that you make your change as soon as possible as if it’s done right before collection (or even later) you will be required to pay additional surcharges to compensate the courier for any costs they have incurred.

Common Questions on Sewing Machines