CANCELLATIONS & RETURNS
This Cancellation and Returns Policy only applies if you made your purchase with Sewing Heaven online, over the telephone and via our website.
At Sewing Heaven, we understand circumstances can change and that you may need to cancel your order or return a product you have purchased from us.
Whatever your reason, as with any purchase, your order with Sewing Heaven is a legal agreement. This applies to any orders that may need to be cancelled, and products already delivered that may need to be returned.
In this section, we’ll cover how to cancel an order or return a product under the terms of your contract. By following the steps below, returning or cancelling your order can be straightforward.
1. Your right to cancel
You have the right to cancel your contract with Sewing Heaven within 14 days following on from the day that you or your chosen third party acquires physical possession of your product(s).
- physical possession of your last product, if you have ordered multiple products in a single order which are being delivered separately, or
- physical possession of the last piece or lot of a product, if your product consists of multiple pieces or lots.
Your cancellation period expires after 14 days from whichever of the above applies to you.
During this 14-day period, you can cancel your contract at any time, without giving us any reason for doing so.
To exercise your right to cancel, please inform us as quickly as possible of your decision to cancel your contract in a clear statement by letter or email. It’s important to bear in mind that if you wish to cancel your contract, you are responsible for demonstrating you have done so. We always recommend you use a traceable postage method or setting a ‘read’ receipt on your email to avoid any queries.
Please make sure to send your letter or email exercising your right to cancel within the 14-day cancellation period to ensure that we are informed of your decision to cancel your contract.
Our contact details – Address:
20 Charter Street
Telephone: 0116 253 2322
2. Effects of Cancellation
If you cancel your contract with Sewing Heaven, we will reimburse all payments we have received from you, including the costs of delivery.
We always aim to reimburse your money as soon as possible, the time this takes will depend on the personal circumstances of your cancellation but will be no later than 14 days after:
- we receive the products you have returned, or
- we receive evidence that you have returned the products you purchased, or
- you inform us of your decision to cancel your contract if no products were supplied.
Your reimbursement will be made through your original payment method used to place your order unless you have expressly agreed otherwise. You will not incur any fees as a result of us making a reimbursement payment to you.
You may return products to us yourself, but you must exercise care in doing so. If you have chosen this method, you must send back the products or physically hand them over within 14 days of informing us that you wish to cancel your contract, and we must receive them before the day 14-day period has ended.
3. Sewing Heaven Returns
Returning a product to us
If you wish to return one of our product(s) after taking delivery please use the address below.
20 Charter Street
30-Day Free Trial Offer
Terms & Conditions For The 30 Day Free Trial
We have confidence in the quality of our products. Buy any of our Domestic Sewing Machines and if it does not live up to your expectations simply return within the 30 day trial period for
The machine must be returned as new, in the original box with all accessories to qualify for a full credit. We always recommend using a trackable postage method to ensure the machine reaches us. We cannot refund without receiving the item. The return postage will not be included in the credit.
Once the machine has been inspected a full credit will be issued.
Please note this can take between 2 – 5 days.